Frequently Asked Questions

• Who can I help?

  There is a strict parliamentary protocol that dictates that Members of Parliament may only deal with casework on behalf of their own constituents. If you live outside the Eastleigh constituency then, due to the need to prioritise responding to my own constituents, I will not be able to reply, and you will need to contact your local MP. You can check who your MP is here: https://members.parliament.uk/members/Commons.

• What can I help with?

  As an MP I can help with problems that you are having which are the responsibility of a national government department, such as social security benefits and pensions; passports, visas and immigration; HMRC and tax credits; or child maintenance services. You can find more information about who to contact about your issue on the UK Parliament website here:  https://parliament.uk/get-involved/contact-an-mp-or-lord/who-should-i-contact/.

  If you need help with something connected to housing, waste disposal, schools, parking, planning or any other locally-delivered service, the best place to start is with the local Council. You can find the details of your local county councillor here: Hampshire County Council or your local Borough Councillor here: Eastleigh Borough Council

• How long will it take to receive a response?

  I receive hundreds of emails, letters and phone calls from constituents every day – many relating to urgent health care, housing, immigration and social security issues. My team and I must prioritise these urgent casework issues and we will be responding as follows:

  Urgent casework issues

  I will respond to all urgent casework issues – such as homelessness, urgent care issues, deportations, and urgent medical issues – raised with me as quickly as possible.

  Non-urgent casework issues

  I will respond to all non-urgent casework issues raised with me, however due to the need to prioritise urgent casework, it may take me a few days to reply.

  Policy questions

  I will respond to all policy questions raised with me, however due to the need to prioritise urgent casework it may take me a number of weeks to reply.